Conflict Resolution

Learn about how to effectively resolve any type of conflict by examining the causes and types of internal and external conflict and exploring the gamut of responses to conflict while breaking apart common conflict myths.

Curriculum

  • Causes of Conflict
  • Types of Conflict
  • Handling External Conflict
  • Types of External Conflict
  • Conflict of conscience
  • Conflicts of Information
  • Conflicts of Interest
  • Conflicts of Relation
  • Conflicts of Structure
  • Constructive Conflict
  • Responses to Conflict
  • Instinctive Responses
  • Strategic Responses
  • Constructive Resolution Process
  • ADR: Mediation and Arbitration

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